9951 - Provision of Customer support officer - security for the Customer centre in City Hall
key details
| Value | £90,000 |
|---|---|
| Status | active |
| Category (CPV) | 79710000 +5 more |
| Region | East of England |
| Deadline | 29 Jun 2020 |
| Contract start | 18 Jul 2020 |
| Contract end | 31 Aug 2022 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c |
description
Norwich City Council has a customer centre (based at City Hall, Norwich, NR2 1NH) welcoming around 25,000 customers per annum.
Customers visit the centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a customer support officer - security (CSO) who will be located in the customer centre on a daily basis.
Norwich City Council are offering an opportunity for a company to supply a CSO service for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis).
The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the customer centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.
Additional information: Please download tender documents and upload completed tenders using the link:
https://in-tendhost.co.uk/norwich/aspx/Home
Is a Recurrent Procurement Type? : No
documents
- https://in-tendhost.co.uk/norwich/aspx/ , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Aug 2021 | Tender amendment (tenderAmendment) | · | 29f1b376-4c44-4f6b-af84-3f36c9e79d94-460845 |
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source
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