Provision of Contact Centre as a Service Next Generation
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £3,136,950 |
|---|---|
| Status | complete |
| Category (CPV) | 72222300 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland |
| Deadline | 14 Jul 2025 |
| Contract start | 1 Apr 2026 |
| Contract end | 31 Mar 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| VODAFONE LIMITED | £3,136,950 | 31 Mar 2026 | active |
description
Requirement for fully managed and featured Cloud Contract Centre voice services
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 May 2026 | Award (award) | · | ee92f8c0-4e97-4b5b-af77-05168e61c77e-896123 |
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source
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