Short Term Housing Benefits and Council Tax Processing Services

Wirral Council is seeking to procure external support to address its current backlog in Council Tax Processing as well as in Housing Benefits. It intends to appoint a suitably experienced provider of processing services in these areas who will complete a defined package of work on its behalf.

The proposed contract will initially cover the following:

• a)The processing of Council Tax changes (Vacations & Occupations), Council Tax Support Changes and Single Person Discount activities.

? Requesting, and responding to information from customers

? Monitoring work items in pending status to ensure these are completed as soon as possible.

? Quality checking a minimum of 15% of work to ensure financial error rates do not exceed 5%, and ensuring any identified errors are corrected within 2 working days.

Work items will be considered complete when all necessary process steps have been completed, all outstanding information has been obtained and updates have been made to Wirral?s Council Tax system, or customers have failed to respond to requests for further information within a specified time.

Additional information: THIS IS A CONTRACT AWARD.

Further information relating to this contract can be accessed and downloaded from ?The Chest?, www.the-chest.org.uk. To take part in any exercise and to express an interest in a contract opportunity, you must register on The Chest.

On the Opportunities portal home page there is an option to ?Register Free? in the top right hand corner of the screen. If your organisation is already a registered user, you should read the supplier guides available on The Chest. To express your interest in this contract, log on to The Chest and go to ?Search Latest Opportunities?. All questions relating to this tender must be raised via the Chest. If you experience any technical problems using The Chest, please email nwsupport@due-north.com or telephone: 08452930459. Tenderers are advised to read the ?Instructions to Tenderers? document before completing their submission.

within the Wirral