Service Desk Software - Knowledge Services & Library
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £25,965 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 20 Feb 2026 |
| Contract start | 28 Feb 2026 |
| Contract end | 1 Mar 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Inc. | £39,465 | 29 Mar 2026 | active |
description
A contract to provide a service desk platform with knowledge management and change management capabilities for the National Knowledge and Library Services team.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Apr 2026 | Award (award) | · | 7da089ec-0bb3-4a89-bc95-3e15db04de6d-891605 |
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source
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