National Digital Support Evaluation Contract
key details
| Value | £250,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Deadline | 30 Mar 2022 |
| Contract start | 4 Jul 2022 |
| Contract end | 3 Jul 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IFF Research | £250,000 | 3 Jul 2022 | active |
description
The HMCTS user base is a varied one, and there is a need to support a potentially significant number of users who cannot or will not go online by themselves. The Programme has offered various forms of support, including telephone assistance and face to face assistance, to help these users interact with services in the preferred digital channels. The term for this type of support is Digital Support (DS), and this principle underpins the HMCTS vision of a justice system that is accessible to all.
An important aspect of this new service is to undertake a process evaluation which will seek to understand how well the National Digital Support Service and its processes are working for both the users in receipt of support and the organisation providing the support. This will inform decisions for the continuation, and improvement, of the National Digital Support Services.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Jul 2022 | Award (award) | · | c9f9230a-bc0c-4ebb-bbf2-302e88a56254-553301 |
more from Ministry of Justice
- 4797400.47 · 24 Jul 2026
- Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Self-employment and Employability Skills for Prisoners at HMP Swaleside. · £19,800 · 24 Jul 2026
- Award of a Call-Off Contract under the Prison Education Dynamic Purchasing System for prisoner training in the Prison Bakery at HMP Brixton · £38,250 · 24 Jul 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for a Literacy Specialist for Prisoners at HMP Doncaster · £21,323 · 24 Jul 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for Learning to Read courses for Prisoners at HMP Highpoint · £95,654 · 24 Jul 2026
- Managed Security and Information Assurance for the Youth Justice Services - 2026 · £632,726 · 24 Jul 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for Car Valeting courses for Prisoners at HMP Leyhill · £10,800 · 24 Jul 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for Outreach - Life Skills Personal Development Courses for Prisoners at Chelmsford · £30,500 · 24 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Provision of Value of a Life Year Research (VOLY): Lot 4 Peer Review · DfTc - Department for Transport · £74,008
- Evaluation of Growth Gateway and Manufacturing Africa · Foreign Commonwealth and Development Office · £449,112
- PR 07 2026 Consultation and Engagement Research · Exeter City Council · £175,200
- Annual Awareness Survey and Stakeholder Sentiment Survey · Care Quality Commission · £62,188
- Provision of Accelerating AI-Enablement at the GCA · GOVERNMENT COMMERCIAL AGENCY · £98,000
- PS26116 - OfDIA Cyber Security Consultancy · DSIT
- PS26175 - Evaluation of DSIT Carbon Offsetting Consultancy · UK SBS
- Assessing the wider value of agri-environment scheme heritage actions for the natural environment and for people · Natural England · £40,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.