Performance Officer (3/3/2022)

Performance Officers

Rate of Pay: £15.78 per hour (PAYE)

Hours: 37 hours week

Location: Shias Lane, Oldbury and working across the Borough of Sandwell

Start Date: ASAP

Contract type: Agency for 12 weeks.

Job Description is attached, which also provides more information above the role.

Brief description:

The Councils Waste client team is looking for enthusiastic and conscientious individual to help monitor all aspects of the performance of our waste partner. Working across the Borough of Sandwell you will be responsible for maintaining the standards of street cleansing and waste collections. We'll need you to take action to address poor service provision and ensure failures are rectified within a timely manner whilst supporting the review of the contract compliance and monitoring procedures. You'll need to be customer focussed and actively deal with all types of customer feedback and complaints.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

Please note this advert is also out with our Master Vendor

This role falls inside of IR35

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Thursday 10 March at 9.00am

Additional information:

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No