Dr Bike programme for the South Essex Active Travel Project

The SEAT team is seeking to appoint a Dr Bike provider who can go out to schools and colleges, workplace settings and public events and safety check to people's bicycles. The Dr Bike contract will run until 31 March 2020.

The Dr Bike provider will need to provide mechanic(s) who can check over bikes, make simple repairs and provide advice and information about bike maintenance. It is essential the mechanic has a current DBS. If a bicycle has an issue that cannot be rectified in 15 minutes the mechanic should be able to advise the owner on what is wrong so they can take it to a bike shop well-informed. It is also required that the mechanic(s) will promote other interventions and services offered through SEAT, including bespoke cycle training for adults. The Dr Bike service will assist in the delivery of the SEAT KPIs.

The SEAT team is looking for the Service Provider to organise and deliver 50 Dr Bike sessions in venues and locations across south Essex over the course of the contract. The Dr Bike service will need to be SEAT branded. The Service Provider will need to work closely with the SEAT team when organising and delivering Dr Bike sessions.

The Service Provide will be responsible for:

 Identifying opportunities/locations for Dr Bike events based on criteria supplied by the SEAT programme

 Marketing and communications

 Logistics

 Creation of an overall schedule and detailed planning for each Dr Bike event  Contribution to SEAT monitoring and evaluation

 Occasional Security marking of cycles

2

The Dr Bike service is free. The Service Provider cannot charge customers or participants for the service. Bids should include all costs for transport, equipment and any other expenditure required to deliver the Dr Bike service.

The Service Provider is required to carry out evaluation of the service, including capturing participant's feedback in line with the SEAT project's monitoring and evaluation requirements.

The successful bidder(s) will:

 Agree monitoring arrangements to be applied to their work, provide overall management and regular liaison in respect of activity. They will also ensure appropriate activities are undertaken in each programme. The Dr Bike deliverers will be appropriately qualified and flexible in their delivery to meet the needs of participants.

 provide monthly progress updates to the Walking and Cycling Development Manager

 Complete the SEAT monitoring and evaluation requirements

Providers should note that all clarification questions must be made in writing (via email). The Council at their discretion reserves the right to circulate any response to all providers. All clarification questions must be clearly marked CLARIFICATION with the question and Provider details clearly set out. Any clarification questions from the Provider to the Council should be sent to SimonLaRoche@southend.gov.uk