Islington & Shoreditch Housing Association - Contract for periodic and routine grounds maintenance (including horticultural and tree works), building and window cleaning services and cleaning services to hard landscape and associated buildings

The Contracting Authority is seeking a service provider to provide grounds maintenance and building/estate cleaning services to their various schemes.

Additional information: All procurement documentation can be downloaded from https://etenders.rand-associates.co.uk

eTenders@Rand is Rand associates consultancy services Ltd's e-procurement portal (the "Portal") for downloading/submission of procurement documentation in respect of pre-qualification and tenders, and communicating requests for and responses to clarification.

All requests for procurement documentation, communications and submission of pre-qualifications and tenders must be made via the portal, which can be accessed at https://etenders.rand-associates.co.uk by registering and creating an account.

After creating an account, economic operators will receive an email with a link to activate their account. Once activated and logged in, economic operators will need the following code to register for the Tender documentation: ISHAES2018

Economic operators may seek clarification where they consider any part of the documentation or any other aspect of this procurement is unclear.

All queries and any clarification must be communicated using the secure email messaging function within the portal, but to be received no later than 17:00 hours on 28.9.2018.

This will provide an audit trail of all clarification requests and responses issued. It will not be possible to respond to any queries received after that stipulated date and time.

Having registered and created an account it is the economic operators' responsibility to regularly monitor communications raised and issued through the portal, responses to requests for clarification will be communicated by Rand Associates Consultancy Services Ltd to all economic operators through the Portal secure email messaging system.

The identity of the economic operator seeking clarification will not be disclosed to other economic operators.

When uploading tender submission documentation, economic operators must be aware of any speed limitations of their internet connection, system configuration and general web traffic etc., as these may impact the time taken to complete the transaction.

Uploading of submissions must be completed by the deadline closing date and time.

Do not wait until too near the closing time on the return date, the closing deadline for uploading completed tender submissions is 17:00 on 8.10.2018.

Please note that the Portal will not permit submissions to be uploaded after the closing deadline.

Submission documents will be visible to the representatives of the contracting authority and Rand associates consultancy services Ltd only after the closing deadline.

Should users have any queries or experience difficulties with the registration or download/upload system, they should contact the eTenders@Rand helpdesk by calling+44 (0)1737 225 077 (ask for Paul Dugdale orJonathan Case) or email eTenders@rand-associates.co.uk