Income Recovery Officer 37 hours per week

Job Title: Income Recovery Officer

Rate of Pay: ?15.17 per hour

Hours: 37 hours per week

Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE.

Start Date: ASAP

Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

*The role involves working covering an inbound phoneline dealing with Income Recovery within Social Housing, ensuring customers are giving the right advice at the right time.

*Working hours are Monday-Friday 9am-5.30pm. This is a fully office-based role based at Sandwell Council House, Freeth Street, Oldbury, B69 3DE. Please note that the Council House car park is a pay and display site.

• oLiteracy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
• oA minimum of 2 years' experience of working in a rent arrears recovery/income collection environment
• oExcellent negotiation and communication skills
• oExcellent customer service skills
• oAbility to work with minimal supervision
• oA performance-driven work ethos
• oA desire to help customers to sustain their tenancies
• oHighly organised and understand the importance of attention to detail
• oA good working knowledge of arrears management procedures and processes
• oAbility to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
• oA good working knowledge of Universal Credit
• oKnowledge of Local Authority

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions.

You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role, inside IR35.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov...

Additional information:

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is 25th July 2024, 5PM.

Is a Recurrent Procurement Type? : No