Specialist Customer Complaint Handlers
key details
| Value | £400,000 |
|---|---|
| Status | active |
| Category (CPV) | 65100000 +1 more |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales |
| Deadline | 17 May 2019 |
| Contract start | 1 Jul 2019 |
| Contract end | 30 Jun 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a |
description
To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets.
Additional information:
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
documents
- https://public.bravosolution.co.uk/consumer-council-water , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/aecdca3a-57ec-4e95-b8bb-0427ee1e1aef , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Apr 2019 | Tender (tender) | · | aecdca3a-57ec-4e95-b8bb-0427ee1e1aef-284396 |
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source
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