WLDC - Customer Relationship Management (Solution)
key details
| Value | £375,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | East Midlands |
| Deadline | 10 Jan 2020 |
| Contract start | 10 Feb 2020 |
| Contract end | 9 Feb 2024 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Provident CRM | £374,740 | 31 Jan 2020 | active |
description
This is an award notice having used the process included in the CCS G Cloud 11, (creation of search terms) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Feb 2020 | Award (award) | · | aa155384-79fe-4cdc-9b5c-5503726e47e6-343594 |
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source
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