24/7 Call Monitoring Service
key details
| Value | £1,188,432 |
|---|---|
| Status | complete |
| Category (CPV) | 72222300 |
| Deadline | 23 Feb 2016 |
| Contract start | 1 Jun 2016 |
| Contract end | 31 May 2019 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-64ce3321-adc9-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Eldercare UK Ltd | £344,735 | 23 Feb 2016 | active |
description
Information technology services. Information technology services. to provide a service and facilities:
- Call handling software to meet Telecare Services Association (TSA) standards
- Ability to identify individual personal and environmental sensor activation
- One dedicated line for emergency calls
- 24/7, all year round call monitoring service
- At least 3 300 connections
- Minimum of 2 x call handlers at any given time
- Appropriate advice, reassurance, response to calls
- Full disaster recovery system in place
- Ability to respond to 100% of all activations within 180 seconds
- Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).
documents
- https://www.contractsfinder.service.gov.uk/Notice/08bd6e61-00e8-40a2-bada-ff16326fa999 , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-UK-Scarborough:-Information-technology-services./E4Y85XRND4 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Oct 2015 | Tender (tender) | · | ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b-76964-bip166242262 |
| 18 Nov 2016 | Award (award) | · | e2c1017b-22fd-447e-a7aa-4dfb940a45bb-89712 |
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source
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