Customer Service Surveys and Data Collection
key details
| Value | £550,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79311000 +5 more |
| Region | London |
| Deadline | 21 Feb 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-030ddf |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £550,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Smoke Customer Intelligence Limited | £410,000 | 21 Jul 2022 | active |
| Smoke Customer Intelligence Limited | · | · | active |
description
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things.
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents.
The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
documents
- https://www.contractsfinder.service.gov.uk/Notice/7f169769-0ee2-49c6-be21-bb894b79bf86 , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Survey-services./F5FWX577YN , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
5 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Jan 2022 | Contract notice (F02) | Earlier regulations | 001862-2022 |
| 21 Jan 2022 | Tender (tender) | · | 7f169769-0ee2-49c6-be21-bb894b79bf86-503115 |
| 8 Sept 2022 | Contract award notice (F03) | Earlier regulations | 025222-2022 |
| 8 Sept 2022 | Contract award notice (F03) | Earlier regulations | 025221-2022 |
| 8 Sept 2022 | Award update (awardUpdate) | · | 90c971b0-e9a2-4fd9-9886-815fad847d05-569932 |
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source
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