The Development of Resource Planning Costs for New Service Delivery Models
key details
| Status | active |
|---|---|
| Category (CPV) | 72220000 +2 more |
| Deadline | 15 May 2024 |
| Contract start | 21 May 2024 |
| Contract end | 20 Nov 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e0d17035-41f8-43b5-b88e-b03447247aad |
description
The London Borough of Lambeth is currently seeking consultancy services to deliver Resource Planning modelling for Call Centre and processing operations scenarios.
Lambeth, like many other Councils, faces significant challenges as resources diminish while demands for services increase. As part of our response, Lambeth is reviewing its delivery model for core services and wishes to understand the implications of alternative delivery models.
This alternative model includes the Development of a Call Centre. Therefore we are looking for Consultancies and Suppliers with experience in the creation of such operational models. The key objectives of the Requirements are;
| a. | Cost Analysis |
| b. | Resource Planning |
| c. | Scenario Modelling |
| d. | Technology Integration |
The detailed brief for this Development is attached to this Opportunity. Please read all of the details included and the requirements for the submission.
The Closing Date is:- 15 May 2024 at 17:00
documents
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/95796147-8a10-4957-9604-6d0ff8c7f0d5 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b21eec9a-53c8-4eff-a19a-8edc42424f60 , contractDraft
- https://www.contractsfinder.service.gov.uk/Notice/b3703184-a837-4924-8904-65ef44177c0a , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 May 2024 | Tender amendment (tenderAmendment) | · | b3703184-a837-4924-8904-65ef44177c0a-748416 |
| 13 May 2024 | Tender amendment (tenderAmendment) | · | b3703184-a837-4924-8904-65ef44177c0a-750383 |
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source
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