New Customer Relationship System (ICT Transformation Project)
key details
| Value | £1,463,378 |
|---|---|
| Status | complete |
| Category (CPV) | 72222300 |
| Region | South East |
| Deadline | 21 Sept 2018 |
| Contract start | 1 Oct 2018 |
| Contract end | 30 Sept 2020 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e06a8b6d-5c5f-479d-b3f5-34a60eec809d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Arcus Global Limited | £1,463,378 | 22 Sept 2018 | active |
description
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer".
Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Oct 2018 | Award (award) | · | fd272f51-b293-40dc-963e-f81b43c53c57-247229 |
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source
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