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UK SBS IT17500 Design Software Maintenance and Support

UK SHARED BUSINESS SERVICES LIMITED Published 7 Dec 2017 Contracts Finder

key details

Value£100,000
Statuscomplete
Category (CPV) 72000000
Deadline14 Dec 2017
Contract start1 Jan 2018
Contract end31 Dec 2019
Procedureopen
SME suitableYes
OCIDocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0

Award

SupplierValueDateStatus
CUTTING EDGE SOLUTIONS (OXFORD) LIMITED £99,836 20 Dec 2017 active

description

**PLEASE DO NOT RESPOND DIRECTLY TO THE BUYER**

Please note this tender will close 14:00 on 14/12/17.

STFC has a requirement for the ongoing maintenance of its design software and associated data management software. The applications currently in use are Solid Edge for mechanical design and Teamcenter for data management, both supplied by Siemens PLM Software. The support and maintenance agreement for these applications expires on 31st December 2017.

STFC currently has a total of 94 licences for Solid Edge and Teamcenter. Around 90% of these are in use at the Rutherford Appleton Laboratory in Oxfordshire with the remainder being installed at the Daresbury Laboratory near Warrington.

The maintenance agreement must contain the following elements:

Telephone technical support required Monday - Friday from 9.00am to 5.00pm
Email Support
Response time to all technical issueses within 24hours.
Electronic logging and tracking of support requests
Emergency on-site support when required
Access to all service packs and upgrades
Access to the Siemens GTAC web support site
Update seminars and user groups
Training - ability to specify custom training courses, delivered either at the suppliers site or on-site at RAL at an agreed cost with a minimum of two sessions per annum.
Dedicated account manager

Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

documents

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notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
3 Jan 2018 Award (award) · 7aa73142-2e25-4813-b424-11b98e3b4b9b-189522

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