Omni Channel Contact Centre and Unified Communication Solution
key details
| Value | £758,418 |
|---|---|
| Status | complete |
| Category (CPV) | 48517000 |
| Region | Yorkshire and the Humber |
| Deadline | 30 Sept 2016 |
| Contract start | 23 Jan 2017 |
| Contract end | 22 Jan 2020 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £758,418.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freedom Communications (UK) Ltd | £758,418 | 23 Jan 2017 | active |
| TEMPORARY SITE MANAGEMENT LIMITED | £44,586 | 7 Nov 2016 | active |
description
Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Jan 2017 | Award (award) | · | 3d3ac921-fdae-4540-a2f0-85c60abb18b0-126769 |
| 25 Jun 2019 | Award (award) | · | 75719be3-30b6-4b8c-9884-83421dbf8569-297344 |
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source
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