Contact Centre - Telephony
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £408,817 |
|---|---|
| Status | complete |
| Category (CPV) | 32412100 |
| Deadline | 29 Dec 2023 |
| Contract start | 31 Jan 2024 |
| Contract end | 30 Jan 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Softcat PLC | £408,817 | 29 Dec 2023 | active |
description
An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others.
The following front-line services use the contact centre solution:
| • | Customer Services Centre |
| • | ICT Services |
| • | Parking Services |
| • | Local Welfare Provision |
| • | MASH/IFD |
| • | Local Taxation |
| • | Pensions |
| • | Debt Control |
| • | Older Peoples Services |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Feb 2024 | Award (award) | · | 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.