Secure Delivery Services for the Home Office

Her Majesty's Passport Office (HMPO) is a directorate of the Home Office which provides passport services to British Nationals worldwide and, through the General Register Office (GRO), oversees the provision of civil registration services in England and Wales. HMPO supports Home Office priorities of cutting crime, reducing immigration, preventing terrorism and promoting growth.

HMPO is looking for commercial partners to provide a range of Secure Delivery postal and courier services.

It is necessary to collect centrally-printed passports and locally-printed passports and passport supporting documents from HMPO offices and to send these items to addresses in the UK and worldwide. The annual total is approximately 7 000 000 items of which 400 000 are for overseas delivery. There are also requirements to send a small volume of International passport applications from worldwide addresses to the UK, to send registration items from GRO and to provide an internal mail service for HMPO.

HMPO wishes to broaden contract scope to include Home Office Secure Delivery requirements where possible. The current contract includes a UK Visas and Immigration requirement to collect centrally-printed biometric residence permits and send them to addresses in the UK and a National Crime Agency requirement for internal mail. The precise scope of requirements may change and will be advised in due course.

There are supporting requirements, for example, to reconcile items actually collected with those expected to be collected, to protect items, to track the location and status of items, to provide customer service, to action item-specific service requests and to provide operational and commercial support to delivery services.

HMPO seeks innovative partners who can work flexibly to accommodate changes to requirements and procedures, to improve current deficiencies and begin to transform the service experienced by HMPO customers. The preference is to appoint a prime supplier who could potentially use subcontractors as required.

No decision has been made on whether division into lots should occur. The Authority reserves the right to divide this requirement into lots.

Additional information: The Authority intends to conduct some Industry engagement with potential Suppliers which is currently planned for autumn 2015. The Authority will, if requested, facilitate the communication of an organisation's details to other prospective bidders who may not want to bid in their own right but may be interested in bidding to supply the services via either a joint venture or subcontract arrangement.