Conversational AI
key details
| Value | £37,400 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | North West |
| Deadline | 9 Jan 2019 |
| Contract start | 10 Jan 2019 |
| Contract end | 6 Jan 2020 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Britannic Technologies Ltd | £37,400 | 9 Jan 2019 | active |
description
Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating (e.g. learn new slang); use natural language processing (i.e. not be an IVR-type chatbot system); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users (to avoid duplication of effort maintaining a separate knowledge base).
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Mar 2019 | Award (award) | · | 9deb4d0b-a702-4095-8603-60011520b119-274354 |
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source
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