IT Service Desk System
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £56,560 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Deadline | 1 Aug 2025 |
| Contract start | 29 Aug 2025 |
| Contract end | 28 Aug 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks | £56,560 | 17 Aug 2025 | active |
description
The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Sept 2025 | Award (award) | · | 4b0624bf-0eb5-45d9-adcd-aae316dd0f6e-863850 |
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source
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