21 065 Contact Centre as a Service (CCaaS)
key details
| Value | £1 |
|---|---|
| Status | complete |
| Category (CPV) | 48517000 |
| Region | North West |
| Deadline | 1 Dec 2021 |
| Contract start | 17 Dec 2021 |
| Contract end | 17 Dec 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d6481c1f-ca04-429f-9b11-d76f2cce9a3d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Business Systems UK Ltd | £881,733 | 17 Dec 2021 | active |
description
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Dec 2021 | Award (award) | · | 902edfee-832f-4db1-84c2-f8fc697358b7-495155 |
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source
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