Workforce Management for Contact Centre
key details
| Value | £81,710 |
|---|---|
| Status | complete |
| Category (CPV) | 48332000 |
| Deadline | 2 Dec 2022 |
| Contract start | 1 Feb 2023 |
| Contract end | 31 Jan 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| InVision Software Ltd. | £81,710 | 5 Jan 2023 | active |
description
WFM tool to support the Council's contact centre management team to better forecast, plan and optimise team resources to manage customer demand.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Jan 2023 | Award (award) | · | 5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f-603053 |
more from Buckinghamshire Council
- Kingsbrook Secondary School Phase 2 - 8 FE Extension - Contractor - DN700556 · £13,000,000 · 24 Jun 2026
- Hampden Fields Primary School 3FE - Principal Contractor DN793213 · £1,124,172 · 24 Jun 2026
- Chalfont St Giles Junior School · £120,000 · 23 Jun 2026
- William Harding School · £40,000 · 23 Jun 2026
- Chalfont St Giles Infant School · £20,000 · 23 Jun 2026
- Stokenchurch Centre · £35,000 · 5 May 2026
- Tylers Green First School · £60,000 · 27 Apr 2026
- PlanX Subscription · 24 Feb 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Primavera P6 EPPM Licences · UK INDUSTRIAL FUSION SOLUTIONS LTD
- External Venues Booking - Expiry 2028 · The North Yorkshire Council · £842,400
- Rostering Software · Royal Papworth Hospital · £267,071
- DAPD Schedule Data Analytics · Ministry of Defence
- Procurement of General Practice Appointment Booking Services for Practices in Cheshire and Merseyside ICB · NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT · £712,260
- Field Services Job Scheduling · Wakefield and District Housing Limited · £582,770
- Scientia Annual Maintenance and Service Renewal · University Of The West Of England · £44,434
- Procurement of General Practices Appointment Booking Services for Practices in Norfolk & Waveney ICB · NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT · £77,389
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.