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GB-Hemel Hempstead: Out of Hours Contract

Hightown Housing Association Ltd Published 30 Jan 2020 Contracts Finder

key details

Value£9,000
Statuscomplete
Category (CPV) 50000000
RegionEast of England
Deadline19 Dec 2019
Contract start13 Jan 2020
Contract end12 Jan 2023
Procedureopen
SME suitableNo
OCIDocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768

Award

SupplierValueDateStatus
Pinnacle Connect Limited £9,000 19 Dec 2019 active

description

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown. An average number of 250 inbound calls are dealt with per month (approx. 220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature.

There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls.

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

documents

Documents are linked, not mirrored. They are served by the publishing authority and may require registration.

notice history

2 notices published against this procurement.

PublishedTypeRegimeNotice
31 Oct 2019 Tender (tender) · bf99d248-5ac4-48bf-a3fc-73ec34ec7d26-323006
30 Jan 2020 Award (award) · 280266f4-4415-499d-9bb9-27a990392a6b-340732

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source

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