Provision of Customer Experience Platform
key details
| Value | £1,291,892 |
|---|---|
| Status | complete |
| Category (CPV) | 48517000 +2 more |
| Deadline | 23 Jan 2023 |
| Contract start | 30 May 2023 |
| Contract end | 29 May 2027 |
| SME suitable | No |
| OCID | ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Qualtrics, LLC | £1,291,892 | 29 May 2023 | active |
description
A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 30 Jun 2023 | Award (award) | · | c5a6366b-667e-43fc-837c-51cccac086e9-653499 |
| 23 Jun 2026 | Award update (awardUpdate) | · | c5a6366b-667e-43fc-837c-51cccac086e9-903199 |
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source
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