1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results
key details
| Value | £43,578 |
|---|---|
| Status | complete |
| Category (CPV) | 73100000 |
| Region | London |
| Deadline | 8 Jun 2016 |
| Contract start | 17 Jun 2016 |
| Contract end | 3 Oct 2016 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-ce512f41-95ec-4c32-8269-4daee7f958eb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TNS BMRB | £43,578 | 2 Jun 2016 | active |
description
This research with individuals, small businesses and agents aims to understand the causes, the initial expectations and priorities, behind dissatisfaction with time taken to resolve queries raised with HMRC. This was identified as a primary area for improvement following the 2015 Mass Market Customer Survey. This research is amongst customers who had reported negative experiences, and the results will be used to improve HMRC's service and customers' experience of dealing with it.
Additional information: This contract was let following a mini competition within the DWP Social and Economic Research Framework 2013
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Jan 2017 | Award (award) | · | 9197d2fd-c164-4d7a-bb68-f65dfd3c078f-125494 |
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source
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