GB-Southampton: Contact Centre Transformation Partner
key details
| Value | £500,000 |
|---|---|
| Status | active |
| Category (CPV) | 79400000 |
| Deadline | 10 Feb 2021 |
| Contract start | 22 Feb 2021 |
| Contract end | 21 Feb 2022 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4 |
description
OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints.
We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
documents
- https://www.contractsfinder.service.gov.uk/Notice/43d419d0-984f-4505-8351-06c4fce2c936 , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-GB-Southampton:-Contact-Centre-Transformation-Partner/443KSVGF3F , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Jan 2021 | Tender (tender) | · | 43d419d0-984f-4505-8351-06c4fce2c936-408770 |
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source
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