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Provision of User Research Consultancy

Crown Commercial Service Published 1 Feb 2023 Contracts Finder
The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value£100,000
Statuscomplete
Category (CPV) 73200000
Deadline2 Oct 2022
Contract start4 Oct 2022
Contract end2 Jan 2023
Procedureselective
SME suitableNo
OCIDocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99

Award

SupplierValueDateStatus
Cyber-Duck Limited £100,000 29 Sept 2022 active

description

Provision to run a discovery to further understand the detailed CCS procurement user experience - including issues/challenges/ problems faced by buyers, suppliers and CCS colleagues at each part of the commercial procurement process. By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods. Approaching user research in a more holistic "whole system" user research episode (rather than the specific project-based approach) could give us a much better understanding of where our users' problems lie. Ensuring this research is captured as a repository or library means that it can be built on over time and inform many projects and work strands.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
1 Feb 2023 Award update (awardUpdate) · d397ebd5-672a-4943-a40b-80f5b1739cde-608869

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