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Communications and Engagement Audit

Surrey and Borders Partnership NHS Foundation Trust Published 5 Dec 2022 Contracts Finder
The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value£19,800
Statuscomplete
Category (CPV) 79410000
RegionSouth East
Deadline3 Nov 2022
Contract start10 Nov 2022
Contract end28 Feb 2023
Procedureselective
SME suitableYes
OCIDocds-b5fd17-c88d6718-e819-4706-87a2-aa0af07d606f

Award

SupplierValueDateStatus
FRESHWATER (UK REGIONS) LIMITED £19,800 10 Nov 2022 active

description

Phase 1: Discover and Develop

To undertake initial desktop research to prepare for the research phase, including assessment of:

o Trust narrative and key messages
o Trust values and vision
o Key internal and external stakeholders
o Trust website, intranet and social media
o Any existing communications strategy
o Agreed communication KPIs (number of proactive press releases, social media engagement and followers etc)
o Regular proactive communications output (press release, newsletters, social media posts)
o Trust reputation via social listening tools
o Staff survey and internal communications output
o Engagement activity with stakeholders

The discovery stage will enable Freshwater UK ltd to agree questions to explore with stakeholders in the next phase of work, and with whom they might host interviews.

Phase 2: Research

To conduct qualitative research such as a number of one-to-one interviews (to be agreed) potentially including:

o Chief executive
o Chair
o Executive Directors
o NEDs (small selection, as directed)
o Governors (small selection, as directed)
o Communication team members
o Key external stakeholders, including senior leaders (small selection, as directed)
o Partner organisations (small selection, as directed)

Freshwater UK ltd will also host a number of focus groups, including:

o Staff focus groups
o Stakeholder groups

Phase 3: Recommendations

To analyse the findings from our research and develop a draft recommendations report. The report will be part expert judgement and part data drive and make recommendations for consideration by the Trust. The report will include:

o Analysis of best practice
o What good communication looks like
o Findings from research
o Conclusions and recommendations

The authors of the report will be available to meet with the Trust to present findings.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
5 Dec 2022 Award (award) · 57e3c115-d894-4025-afff-c05b813ad73a-596149

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