Dental Electronic Referral Service for NHS England South West

The Commissioners wished to seek a single provider to deliver DERS across the South West. The Crown Commercial Services (CCS) Framework RM6259 Vertical Application Solutions - Lot 2 'Education, Community Health and Social Care Solutions' was used to run a "further competition". A total of thirty-one providers are approved on the CCS framework agreement for Lot 2 and were contacted prior to the further competition ITT being published.

DERS SW will result in the current paper processes ending and being replaced by an end-to-end digital referral solution, providing a uniform service across the region. The digital system will negate the need for much of the administrative triage currently done within the region and will cover all specialisms.

DERS SW will:

Geography covered:

Bath, Swindon & Wiltshire

Bristol, North Somerset & South Gloucestershire Cornwall (including the Isles of Scilly)

Devon

Dorset

Gloucestershire

Somerset

Contract start date: 17/11/2025

Contract award date: 06/11/2025

Contract term: 3 years with an extension option for any period up to a further 2 years Contract value (initial 3 year term): £1,407,131

Contract value (inclusive of 2 x extension years): £2,177,767

Following notification of the outcome of the procurement, the contracting authority observed a voluntary 10 day standstill period prior to awarding the contract.

This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Additional information: The services are deemed to be subject to the full regime of procurement legislation and as such this tender was conducted in accordance with, and governed by, the Public Contracts Regulations 2015.