Carers Support Service

Southend-on-Sea Borough Council (“the Council”) invites electronic Tender Responses for the provision of Carer’s Support Services.

A review of Carers provision carried out by Southend-on-Sea Borough Council and CCG Integrated Commissioning Team in 2015 concluded that a remodelling of Carers services was required to achieve lasting carer outcomes; improve user experience and access and ensure compliance in line with the Care Act (2014) and the Children and Families Act (2014).

The design of the service has been informed by extensive engagement with Carers, the Provider Market and Key Stakeholders. In response to this the Council wishes to commission a comprehensive Carers Hub for Adult Carers over the age of 18 and Young Adult Carers (16-25 years) offering:

•Prevention Provision, including Carer Identification, Information and Advice, Carer Learning, Peer Support, Counselling and Respite

•Strategic Engagement, Planning and Influencing Provision, to provide information, analysis and recommendations to assist the Council with its strategic planning, service review and development of delivery plans. Thus promoting a wider preventative approach by empowering other agencies, through strategy, commissioning and operations, to proactively identify and support Carers at an early stage in their caring journey.