2 x Contact Centre Support Officer

Job Title: Contact Centre Support Officer

Rate of Pay: ?11.18 per hour

Hours: 37 hours

Location: Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE

Start Date: ASAP

Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are looking for Contact Centre Support Officers to join the Adult Social Care (Enquiry Team) on an agency basis, with potential placement up to 31 March 2024.

The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:

• odeal with incoming calls and process requests for service from all customer enquiries across multiple channels,
• obe an active Listener, with clear communication skills,
• ohave excellent IT skills as the role requires the use of numerous systems and applications.

You must have GSCE English and Maths or equivalent qualifications.

A standard DBS check is required for this role. Inside IR35.

For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.

Please can agencies send over a CV, 2x up to date references and a copy of Terms and Conditions.

You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Tuesday 31st October 2023 at 17:00pm

Additional information:

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Tuesday 31st October 2023 at 17:00pm

Is a Recurrent Procurement Type? : No