GB-London: V&A Customer Experience CX Standards
key details
| Value | £25,000 |
|---|---|
| Status | active |
| Category (CPV) | 79400000 +1 more |
| Region | London |
| Deadline | 10 Sept 2023 |
| Contract start | 2 Oct 2023 |
| Contract end | 31 Jan 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542 |
description
The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on.
The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites.
We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024.
Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
The Brief can be downloaded from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z
documents
- https://www.contractsfinder.service.gov.uk/Notice/962890f6-b00d-4eb2-8739-0e4e7d2e8601 , tenderNotice
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=801016953 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Aug 2023 | Tender (tender) | · | 962890f6-b00d-4eb2-8739-0e4e7d2e8601-670236 |
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source
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