Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | Wales |
| Deadline | 23 Aug 2021 |
| Contract start | 14 Oct 2021 |
| Contract end | 13 Oct 2023 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SOFTCAT PLC | £816,944 | 27 Sept 2021 | active |
description
Workforce Management (WFM) - a call centre workforce management solution to optimise resource management in the Customer Support Centre
Quality Management (QM) - to enhance the Customer Support Centre Agent performance - RM6100, lot 3a
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Sept 2021 | Award (award) | · | af2a9147-d405-422d-ba15-781741257f95-472458 |
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source
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