Services for Review of Police Complaints

Police and Crime Commissioners (PCCs) act as the voice of the public on policing and crime matters and they are responsible for setting the strategic direction for policing within their respective force areas.

They are involved in the implementation of new complaints and conduct legislation arising from police integrity reforms 2019, which commenced on 1st February 2020. A key element of the reforms is to carry out independent reviews of police complaints where the Commissioner has been assessed as the relevant review body and the complainant formally requests a review in respect of the Force's handling of their complaint.

For information, please find links to the Regulations below:

This will require a capacity to independently research and evaluate police complaints processes and procedures as they apply to individual cases and thereafter make recommendations to the relevant Police and Crime Commissioner who will then decide on the outcome of the review.

The Police and Crime Commissioners for Dyfed Powys, Gwent and North Wales are seeking to appoint an independent service provider to conduct independent reviews on their behalf.

The contract will be for a period of 36 months with the option of extending it for a further period of 2 x 12 months. The Contract will commence on 03/04/2022.

Additional information: Tender reference is itt_91984