Norfolk and Waveney NHS111, CAS and Primary Care OOH Services -Market Engagement

***This advert is for market engagement only***

NHS Norfolk and Waveney ICB intend to undertake a procurement process for a NHS111, CAS and Primary Care OOH Services to cover Norfolk and Waveney.

The Commissioner has published this Notice to support market engagement only at this stage.

It is the current intention of the commissioners to procure the service as a single lot and appoint a provider to deliver NHS111, CAS and Primary Care OOH Services in Norfolk and Waveney.

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.

Objectives of the service include;

Achieve nationally and locally mandated KPIs and quality measures.

Expedite patient access to appropriate end point services.

Provide a CAS that manage high level of clinical validation for lower Acuity Ambulance and ED dispositions

Ensure the Directory of Services (DoS) is maintained in partnership with local system and used to facilitate timely and appropriate levels of care Provision of Primary Care OOH care in that OOH period

Provision of face to face locations for OOH to see patients

Provision of roving visiting service for patients that require a visit during the OOH period.

It is anticipated that the service will receive circa 300,000 - 400,000 calls (as per the national ADC)

The anticipated contract duration will be 5 years with a further 2 years extension option.

The total annual contract value is anticipated to be circa £17,870,188 per annum.

Providers are invited to attend a virtual market engagement event on the 26/07/23. Further details of the event will be communicated to registered providers.

Please note, this notice relates to services within scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services (also known as the "Light Touch Regime").

The commissioner does not bind itself to commencing or running any public procurement procedure further to, or as a result of, this market engagement.

Any subsequent procurement, if undertaken, will be commenced by way of a separate call for competition via a relevant notice published in Find a Tender.

Any and all information/documents that are made available as part of this engagement exercise is draft and subject to change. All timeframes are indicative and also subject to change.

To register for the market engagement event and access further details please follow link/address: "https://health family.force.com/s/Welcome", register on the system and access project reference C191138.

Deadline: 17:00 24/07/2023