CQC AM 135 Public Online Community Panel Management

2. THE REQUIREMENT

CQC are looking to procure an external supplier to manage a representative 'people's panel' made up of members of the public who will give their views through tasks (surveys) via our online community.

The recruitment process

Manage recruitment of a minimum of 100 members of the public per cycle for a contract period of 12 months (panel refreshed every 3 months)

Within these categories, we would specifically look to know if any of the following groups are represented for internal reporting purposes:

Payments of incentives

Manage incentive payments (distributing vouchers) for the panel members when they have completed each task

We would expect incentive payments to be included in costed proposals for this work.

Response rates

CQC will continue to host their in-house technical solution for online community delivery. The limitations of our current technical solution mean that CQC will have to continue to manage day-to-day delivery of the site, including the upload of content and recruits. CQC will provide the supplier with updates on who has responded to tasks.

We would look to the external supplier to outline in their bid and deliver innovative solutions to ensure a minimum number of responses (80) are achieved per task.

This contract is for an initial twelve months in length however CQC reserves the right to extend the contract subject to agreement by both parties.