Future Supplier Services - Front End Services

The Home Office is responsible for making decisions every year about who has rights to visit or stay in the country. Future Supplier Services (FSS) is a strategic buying programme that has been set up to procure a variety of services for UK Visas and Immigration (UKVI) and some additional services for Her Majesty's Passport Office (HMPO).

The remit of FSS is to assess how we will deliver services in the future, including running the procurements, mobilising the resulting contracts, and delivering them into business as usual operations.

Following market engagement events held in July 2020 and January 2021, it has been decided that the procurement of the front end services under the Future Supplier Services programme will be procured through a Competitive Procedure with Negotiation through a geographically lotted procurement.

Front end services under the procurement requires the provision of a network of service points, aligned to specific locations within each lot. These service points will offer a variety of services to include; biometric enrolment, digital interviewing and associated customer-facing physical infrastructure, as well as other supporting services.

The Standard Selection Questionnaire for this procurement is expected to be released in December 2021. The purpose of this notice is to notify prospective bidders of a pre-launch event scheduled to take place on Wednesday 24th November 2021.

Details of how to register for this event are provided in the notes to be published section of this document

Additional information: The Authority is intending to host a pre SQ launch engagement event on Wednesday 24th November 2021 from 10:00-11:30 GMT. The event will update attendees on the business requirements and commercial principles ahead of further information being provided as part of the SQ launch. During the event we hope that you will have a good understanding of what to expect when the SQ is launched and of the associated timescales and next steps as part of the procurement activity. Places are likely to be limited. If you wish to take advantage of this opportunity and to participate in the event, you should register your interest no later than 23:59 on Wednesday 10th November, by sending an email to:fssindustryengagementevent@homeoffice.gov.ukFutureSupplierServices@homeoffice.gov.ukThis email should include the names, telephone numbers, and email address of up to 2 participants you wish to attend the event. You are also invited to provide any key questions or themes you would hope to see covered at the event. An opportunity for Q&A will be included as part of the event. Please note that participation will be dependent on the organisation having completed a non-disclosure agreement. If not already completed, this will be sent to you following registration.