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Provision of Telephony and Contact Centre Services

National Association of Citizens Advice Bureaux Published 12 May 2022 Contracts Finder

key details

Value£16,100,000
Statuscomplete
Category (CPV) 32412100 +1 more
RegionLondon
Deadline4 Oct 2021
Procedureselective
OCIDocds-h6vhtk-02dd23

Awards (2)

This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £16,100,000.

SupplierValueDateStatus
Accenture £16,335,000 10 May 2022 active
Accenture · · active

description

The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.

documents

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notice history

4 notices published against this procurement.

PublishedTypeRegimeNotice
3 Sept 2021 Contract notice (F02) Earlier regulations 021940-2021
3 Sept 2021 Tender (tender) · ae3459c0-a8c4-43fa-be5f-fe17ca24ba3f-465895
12 May 2022 Contract award notice (F03) Earlier regulations 012378-2022
12 May 2022 Award (award) · d399ae60-a953-4726-b75d-d11304420794-537213

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