CO0169 Contact Centre and Telephony Services
key details
| Value | £3,126,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32000000 |
| Deadline | 14 Nov 2022 |
| Contract start | 22 Feb 2023 |
| Contract end | 21 Feb 2028 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £3,126,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Daisy Corporate Services trading Limited | · | · | active |
| Daisy Corporate Services Trading Limited | £2,840,053 | 21 Feb 2023 | active |
description
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r Inbound and outbound telephony calls via MS Teams (call charges).
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 May 2023 | Contract award notice (F03) | Earlier regulations | 014795-2023 |
| 24 May 2023 | Award (award) | · | d31ccfac-18af-4246-8cd2-5971b9816829-647780 |
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source
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