Transactional Customer Feedback Platform
key details
| Value | £71,800 |
|---|---|
| Status | complete |
| Category (CPV) | 48211000 +2 more |
| Deadline | 17 Jun 2024 |
| Contract start | 24 Jun 2024 |
| Contract end | 23 Jun 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-bd3004a3-b4da-457d-9ab2-feae27fa9ebd |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Voicescapes Ltd | £0 | 20 Jun 2024 | active |
description
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Oct 2024 | Award (award) | · | a6aff867-e8db-4d2a-9294-9383339d969b-793020 |
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source
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