Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement
key details
| Value | £18,000,000 |
|---|---|
| Status | cancelled |
| Category (CPV) | 72000000 |
| Region | South East |
| Deadline | 30 Apr 2020 |
| Contract start | 4 May 2020 |
| Contract end | 3 May 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb |
description
***PLEASE NOTE - The closing date of this opportunity has been altered to allow Bidders more time to cope with ongoing pressures as a result of Covid-19***
Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.
The Trust is looking to procure the following services from a single supplier:
| - | A fully managed service |
| - | A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) |
| - | An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) |
| - | A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) |
| - | A fully featured ITSM tool and portal for end users |
| - | Full call handling system and alternative contact methods |
| - | Change Management Services |
| - | Knowledge Management Services |
| - | Asset Management and device tracking Services |
| - | Problem Management Services |
| - | Configuration Management Services |
| - | Moves, Adds and Changes |
| - | Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) |
| - | Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support |
| - | Ongoing professional services and support |
Additional information:
This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.
documents
- https://commercialsolutions.bravosolution.co.uk , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/90e13cf5-0c34-4622-88e0-8cbab8069a4e , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/cb5e5636-ad18-40e9-b6bd-55b2f168fe2d , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/d515d9fc-02be-48e0-8d87-38d2de41c7c2 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 May 2020 | Tender cancelled (tenderCancellation) | · | d515d9fc-02be-48e0-8d87-38d2de41c7c2-356988 |
| 19 May 2020 | Tender (tender) | · | cb5e5636-ad18-40e9-b6bd-55b2f168fe2d-359766 |
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source
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