Occupational Health and Health and Safety Management System

1. Introduction

Bedfordshire Police and Crime Commissioner and Chief Constable, Cambridgeshire Police and Crime Commissioner and Chief Constable and Hertfordshire Police and Crime Commissioner and Chief Constable (BCH) are working together on an ambitious collaboration programme to reduce costs, improve efficiency and resilience and maintain a high quality policing service. To achieve this, a programme of collaboration that will build on the already collaborated Protective Services elements, to include Organisational Support (i.e. 'back office' functions) and Operational Support (i.e. 'middle office' functions) is in place that will effectively mean that 60 to 65% of the existing business undertaken in the individual forces will be provided jointly.

To enable this to happen and ensure we enhance the productivity in relation to back office functions, there is the need for standardised and streamlined common processes and robust self-service capability enabled by effective IT. BCH want to optimise the use of technology to deliver a customer focused service through the implementation of the most efficient, effective and streamlined solution.

2. High-Level Business Requirements

BCH have identified a requirement for an Occupational Health and Health and Safety system initially to support HR but scalable to support wider business areas in the future. The system will enhance the customer service provision via automation i.e. using technology to streamline and standardise the management of business processes, customer queries and general feedback underpinned by Service Level Agreements (SLA) to ensure all requests are promptly managed in a consistent, effective and efficient manner. This will supplement the enhancements and automation being delivered by the new ABLE ERP solution comprising MHR iTrent HR & Payroll, Northgate CARM Duty Management and Advanced E-Financials.

The aim is also to significantly enhance self-service capabilities providing 9000 internal end-users i