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0800 Telephone services for warm Home Discount Scheme

Business Energy and Industrial Strategy Published 6 Jan 2023 Contracts Finder

key details

Value£145,141
Statuscomplete
Category (CPV) 72000000
Deadline1 Dec 2022
Contract start20 Dec 2022
Contract end31 Mar 2023
SME suitableNo
OCIDocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638

Award

SupplierValueDateStatus
Firstcom Europe Limited £145,141 20 Dec 2022 active

description

On 20th July 2022 the Authority issued a contract with supplier Go-centric for provision of Warm Home Discount Helpline services. The service went live on 14th November2022. However , Go-centric went into liquidation on 2nd December 2022.Firstcom was the service provider to Go-centric for the 0800 telephone services since 14th November 2022.The department of BEIS are managing the contract centre services since the supplier Go-Centric went into liquidation.Firstcom is the subcontractor to Go-centric and provides the 0800 services and owns the number.BEIS had to direct award the business to Firstcom as a result of main supplier going into liquidation to avoid disruption to service which was already live.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
6 Jan 2023 Award (award) · cdf96fd6-370f-4b25-9c72-da878b41baa5-603570

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source

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