GB-London: CON-21-033 Recorded Voice
key details
| Value | £41,040 |
|---|---|
| Status | complete |
| Category (CPV) | 32353000 |
| Region | London |
| Deadline | 14 Jun 2021 |
| Contract start | 1 Oct 2021 |
| Contract end | 30 Sept 2024 |
| SME suitable | No |
| OCID | ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Premier Business Audio | £41,040 | 14 Jun 2021 | active |
description
The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel.
Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.
documents
- https://www.contractsfinder.service.gov.uk/Notice/c57eb1a8-60b8-41bb-b17f-11de9cdc9e8c , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-GB-London:-CON-21-033-Recorded-Voice/35Z6Q5F3Q2 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Mar 2021 | Tender (tender) | · | c57eb1a8-60b8-41bb-b17f-11de9cdc9e8c-421572 |
| 8 Jul 2021 | Award (award) | · | 18ccb73b-8713-4a7d-bad4-c0f0c32ef57d-450039 |
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source
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