2425-0464 -Parking enforcement, cashless parking and associated services

The Authority requires the Bidder to provide the services listed below, which will be evaluated as part of the Bidders Tender with the exception of Resilience Services:

Civil Enforcement Officer (CEO) and CCTV Enforcement

This element of the service includes on-street enforcement undertaken by Civil Enforcement Officers patrolling the street on foot and using appropriate vehicles to ensure Parking Restrictions are enforced 24 hours a day including bank holiday and special events taking place at the Arsenal Football Stadium. The contract requires CCTV Clip Processing to take place to identify Moving Traffic and Bus Lane contraventions and subsequently the issuance of valid Penalty Charge Notices. The Authority currently issues approximately 400,000 PCNs per year with an estimated 200,000 being issued by Civil Enforcement Officers, and an estimated 200,000 which were captured by CCTV. This service will commence on 1 October 2025.

Cashless Parking Services

The Authority requires a high-quality Cashless Parking Service, this will include electronic

short stay purchases of kerbside parking permits and visitor vouchers. The Authority’s charging

structure is based on vehicle CO2 emissions. There are approximately 1.4 million transactions

taking place annually. This service will commence on 1 April 2026.

Printing, Posting and Scanning Services

The Authority requires a solution for the printing and posting of statutory and other related documentation along with the scanning and indexing of incoming correspondence not received via our dedicated IT systems. There are approximately 500,000 letters that are printed and posted annually and an estimated 50,000 items for scanning and indexing. This service will commence on 1 April 2026.

Vehicle Removal and Pound Facility

The Authority requires the provision of removal trucks, clamping services and a pound facility to conduct relocations and removal of vehicles identified as persistent evaders and vehicles causing an obstruction on the public highway. There is an estimated 1200 relocations and 300 vehicles removed to the pound annually. This service will commence on 1 October 2025.

Complaints Handling

The contract requires the successful Bidder to be responsible for managing the first line of complaints related the services being delivered. This service will commence on 1 October 2025.

Resilience Services

There is also a requirement to deliver a resilience service upon request by the Authority, for services usually undertaken in house. This includes but not limited to; notice and debt processing, suspensions, sign and line maintenance and business intelligence.

Additional Goods and Services

During the term of the contract, with no obligation on the Authority to proceed with any or all of these options, the Authority may require the Bidder to purchase on the Authority’s behalf other services, including but not limited to;

Accommodation

The Authority will supply three premises for the Bidder to operate from, which the Authority reserves the ability to change the location and number premises during the term of the contract. These premises are currently used by the incumbent for the delivery of all enforcement services within the borough.