Contact Centre as a Service (CCaaS)
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £995,135 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 9 Dec 2024 |
| Contract start | 3 Feb 2025 |
| Contract end | 2 Feb 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| MAINTEL EUROPE LIMITED | £995,135 | 24 Feb 2025 | active |
description
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 Feb 2025 | Award (award) | · | c83341c9-2753-4ebd-abec-c53a1c88fbd4-831203 |
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source
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