Complaints Handling Satisfaction Survey
key details
| Value | £120,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79311000 |
| Deadline | 21 Feb 2025 |
| Contract start | 24 Mar 2025 |
| Contract end | 31 Mar 2029 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| M·E·L Research Ltd | £108,284 | 13 Mar 2025 | active |
description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
documents
- https://www.contractsfinder.service.gov.uk/Notice/40b90d13-2801-4f30-8b38-55864f58cf1d , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0feb10fa-c50f-4a3a-b5d7-dab36e83d97d , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/22193f69-ecbc-4410-bba8-fff53e55366b , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/46fd098e-3734-4ce4-bdf6-60ebac68b496 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5b90d8e4-c56c-4d67-829a-8352ee7dc983 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/724f5a52-a7d5-4558-ac27-a5e8c8885625 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7ef0671a-088c-40f7-9d09-7b5e73c8df66 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8cc39736-41cc-49bc-a122-162d13fde4ec , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bafd508f-9e23-454c-881b-15d738a409a1 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/d634c953-866a-490c-82aa-63b69e86dcbc , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Apr 2022 | Award (award) | · | ad452e9b-63dd-4a3e-9cce-86768780dd87-533231 |
| 13 Mar 2025 | Award (award) | · | c1ac845b-598c-43df-a6f3-cc36b62652a9-833613 |
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source
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