Integrated Urgent Care Service

On behalf of the population of Cornwall & the Isles of Scilly, NHS Kernow is seeking to commission a functionally integrated urgent care access, treatment and clinical access service incorporating NHS 111 and Primary Care Out of Hours Services that is compliant with national guidance specified in the "Commissioning Standards Integrated Urgent Care" (https://www.england.nhs.uk/wp-content/uploads/2015/10/integrtd-urgnt-care-comms-standrds-oct15.pdf). It is also important that the new service supports the Cornwall system and deliver the local A & E Delivery Board priority that NHS 111 should increase the number of calls transferred for clinical advice, as this will decrease call transfers to ambulance services and reduce A & E attendances as stated in the attached national guidance.

The service is intended to provide rapid access to patients requiring clinical advice and treatment when they cannot access their own GP practice. It will be a key building block in delivering NHS Kernow's ambition to improve patient outcomes, provide care closer to home, optimise use of limited system-wide clinical capacity and reduce unplanned demand for 999 calls, 999 conveyances and Emergency Department attendances.