Death Claims Management Review
key details
| Status | complete |
|---|---|
| Category (CPV) | 79212200 |
| Region | Yorkshire and the Humber |
| Deadline | 9 Sept 2022 |
| Contract start | 5 Oct 2022 |
| Contract end | 4 Apr 2023 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Guidehouse Europe Ltd | £0 | 27 Sept 2022 | active |
description
Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK.
The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process.
The main areas to cover are:
| • | Atos' UK based controls over the death claim process in Chennai |
| • | Court Funds Office death claims |
| • | Robotic chat automation and the development of this project |
| • | Application and removal of blocker markers on customer profiles |
| • | Automated blanket tracing of customers' connected product holdings |
The review will not cover:
| • | Blanket tracing of lost/dormant customers |
| • | Payment processes |
| • | Testing of death claim handling or call sampling. |
Risks:
| • | Fraudulent claims are not identified; |
| • | Delays in processing claims lead to complaints |
| • | Errors in processing claims lead to complaints and financial loss. |
| • | Blockers, markers and account information are incorrectly applied to deceased customer profiles. |
This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Oct 2022 | Award (award) | · | 02f155be-a331-4633-8be9-46e0c4f44edd-583333 |
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source
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